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Privacy Policy

Last updated: September 6, 2026

1. Information we collect

ClearShield Auto Glass LLC ("we", "us", or "our") collects information you provide directly to us, including:

  • Name and contact details (phone number, email address, service address)
  • Vehicle information (year, make, model, VIN, glass specification)
  • Insurance details needed to verify coverage and file a glass claim on your behalf
  • Photos of vehicle damage that you send us
  • Communication history with our team
  • Payment information for cash jobs, processed securely by third-party providers

2. How we use your information

  • To quote, schedule, and perform windshield replacement and ADAS calibration work
  • To verify your insurance coverage and submit claims to your carrier
  • To contact you about your appointment, warranty, or a job in progress
  • To respond to your questions and quote requests
  • To keep service records, including calibration pass reports
  • To improve how we run our service and our website

3. Information sharing

We do not sell your personal information. We share information only with:

  • Your insurance carrier or their glass administrator, in order to file and settle your claim
  • Glass suppliers, where a part number or VIN is needed to source the correct windshield
  • Service providers who support our operations (scheduling, payments, communications)
  • Authorities, where required by law

4. Data security

We use appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Insurance and payment details are handled only for as long as needed to complete your job and satisfy our record-keeping obligations.

5. Your rights

  • Request a copy of the personal information we hold about you
  • Ask us to correct inaccurate information
  • Request deletion of your information, subject to warranty and legal record-keeping
  • Opt out of marketing messages at any time

6. Cookies and analytics

Our website uses cookies and similar technologies to understand how visitors use the site so we can improve it. You can set your browser to refuse cookies or to alert you when one is being sent. Some parts of the site may not work as intended if you do.

7. Children's privacy

Our services are directed at vehicle owners and drivers. We do not knowingly collect personal information from anyone under 16.

8. Changes to this policy

We may update this policy from time to time. Changes take effect when posted to this page, and the "last updated" date above will reflect the revision.

9. Contact us

If you have questions about this Privacy Policy, get in touch: